Frequently Asked Questions

PriceLens is a SaaS pricing intelligence tool that monitors your competitors' pricing pages 24/7. When a change is detected, we send you an AI-written brief explaining what changed, why it matters, and how it might affect your revenue.

You add competitor URLs to your dashboard. Our worker visits each pricing page on your schedule (daily for Starter, hourly for Growth and Scale). We compare the current page to the previous snapshot, detect changes, and use AI to analyze the strategic intent and revenue impact. You receive a weekly digest every Monday morning, plus instant alerts for important changes.

PriceLens detects any visible change on pricing pages, including: price increases or decreases, new plan tiers, removed features, changed feature limits, free trial duration changes, discount promotions, CTA button changes, and new add-ons. Our AI categorizes each change by type and importance.

Our AI analysis is designed to provide strategic context, not definitive predictions. We use MiniMax-M3, a state-of-the-art language model, to analyze changes and generate insights. The AI is highly accurate at identifying what changed and categorizing change types. For strategic recommendations, we suggest using the AI analysis as a starting point and applying your own market knowledge.

Yes! While PriceLens is optimized for pricing pages, you can monitor any public URL. Our Scale plan supports custom page types including terms of service, changelogs, feature pages, and job postings. The AI analysis works best on pages with structured content like pricing tables.

It depends on your plan: Starter ($99/mo) supports up to 5 competitors, Growth ($199/mo) supports up to 15, and Scale ($399/mo) supports up to 50. Each competitor can have multiple monitored pages. Need more? Contact us for enterprise pricing.

Yes! We offer a 14-day free trial on all plans. No credit card required to start. During the trial, you get full access to all features of your chosen plan. We'll send you a reminder before the trial ends.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay through Gumroad, our Merchant of Record. All payments are processed securely and are PCI DSS compliant.

Absolutely. You can cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period, so you'll continue to have access until then. No partial refunds are provided, but you won't be charged again.

Yes! Annual plans are available at a 20% discount compared to monthly billing. You can choose annual billing during signup or switch from your account settings. Annual plans are billed once per year.

We take data security seriously. All data is encrypted in transit (TLS 1.3) and at rest. Our database uses Row Level Security (RLS) to ensure users can only access their own data. We use Supabase for database and authentication, which is SOC 2 Type II certified. We never sell your data or share it with third parties.

Yes! You can export all your data at any time from your account settings. We provide CSV exports for competitor data, snapshots, changes, and digests. You can also access your data through our API (available on Growth and Scale plans).

Yes! Slack integration is available on our Growth and Scale plans. You can connect your Slack workspace and receive real-time alerts for important pricing changes directly in your chosen channel. This is perfect for teams that want to react quickly to competitor moves.

PriceLens can only monitor publicly accessible pages. If a competitor's pricing is behind a login wall, we can't access it. However, many SaaS companies have public pricing pages. For pages that require login, we recommend manually updating your competitor intel or using our API to import data from other sources.

It depends on your plan: Starter checks once per day, Growth checks hourly, and Scale supports custom intervals (as frequent as every 15 minutes). You can also manually trigger a check at any time from your dashboard. Important changes trigger instant alerts, while all changes are summarized in your weekly Monday digest.

Yes! All plans support multiple team members. Starter includes up to 3 seats, Growth includes up to 10 seats, and Scale includes unlimited seats. You can invite team members from your account settings and manage their permissions.

Yes! Our REST API is available on Growth and Scale plans. You can use the API to manage competitors, retrieve snapshots and changes, trigger manual checks, and export data. We provide comprehensive API documentation and support for webhooks.

All plans include email support with a 24-hour response time. Growth plans include priority support with a 4-hour response time. Scale plans include dedicated account management, monthly strategy calls, and priority feature requests. We also have a comprehensive knowledge base and community forum.

While PriceLens is primarily focused on monitoring competitors, the insights we provide can inform your own pricing strategy. By understanding how competitors position their pricing, what features they emphasize, and how often they make changes, you can make more informed decisions about your own pricing. Our AI analysis includes strategic intent detection that can help you understand competitor moves.

Getting started is easy! 1) Sign up for a free 14-day trial at usepricelens.io. 2) Add your first competitor URLs. 3) We'll start monitoring immediately. 4) You'll receive your first digest the following Monday. Most users are set up and seeing value within 5 minutes. No credit card required to start!